By Holidayy Udaan
Concept of Udaan!
We wish to see a better world through your eyes!!
Why Choose Holidayy Udaan?
What more can you ask for! Trust us & leave your worries for planning the perfect tour with us.
FAQSome of the Frequently Asked Questions by our guests are jotted down below. Do feel free to clear your view about HYU or write us at [email protected] for any additional queries.
HYU - Holidayy Udaan, is a Tour Consulting company. We help our clients in choosing the right destination, composing a tour plan, pricing it according to their needs & operate the same.
HYU is a direct dealer of services at all destinations offered unlike other companies who are either agents or operators.
HYU accepts Tour confirmation advance of 75% and you can choose to pay the balance to HYU via online or on arrival to our representative in cash. If you are booking your tour 90 - 60 days in advance the advance amount would be 50% & balance to be cleared 30 - 25 Days prior to the date of tour.
Currently we offer the above 2 options only. HYU has developed this policy keeping in mind our personal experiences where issues occur due to under payment to the service providers which usually result into a bad start of the tour. HYU's payment policy ensures you start your tour on a happy note & end with a lot of moments to cherish.
Yes, HYU accepts only online payment via Netbanking, Credit/Debit Cards. As a part of our "Guest Payment Protection Policy" we do not accept any Cheque or Cash.
Bookings are confirmed usually between 3 - 6 working days. This time however is the upper limit and you may receive the Confirmation within 24 Hours too! Thanks to our fast & efficient team.
Yes, HYU provides all its clients with "Confirmation Vouchers" in pdf format along with the receipt for advance payment. Our additional feature "Tour Information KIT" & "Service Voucher" is delivered upon receiving the balance amount or 7 days prior to your pick up in case you want to pay the balance on arrival to our representative in cash.
Never. Our confirmation process starts with Tentative Confirmation of hotels & other services before accepting any advance payment. Once the advance payment is received our team secures the tentative confirmation of the services & only then the Confirmation Vouchers are prepared and released to our clients. We advice our clients to contact the service providers on the numbers mentioned in the Vouchers to reassure that their booking is confirmed & real.
HYU has a simple & flexible Cancellation Policy which will be applicable in case of any cancellations. Kindly visit "HYU Cancellation Policy" for more information.
Refunds are usually processed within 3 - 6 working days. This duration however may extend due to the involvement of third parties (Hotels, Transportation etc) which will be informed to you in advance. We work towards welfare of our client's & expect your patience in case of cancellations.
Yes. You can request for postponing the tour upto 20 days prior to the original dates. A nominal charge of ₹ 250 is charged for each amendment requested. In case the changes are not feasible due to the service provider's policies we will inform you the alternative.
Tour is a "Prepay" product and requires that the beneficiary of the services pays in advance To Insure Prompt Service.
No. We do not offer any such discounts since we are direct dealers of services and our prices are already lowest leaving no scope for any further reductions.
Yes. You can inform us about any medical assistance well in advance in case the same is known. In case of any medical emergencies arising due to external factors while on tour, our drivers will be more than willing to help you in answering the same.
Our drivers are locals who are well versed with the areas you will be visiting for your tour and are also experienced enough to guide you during the tour. We advice our clients to treat them like their friends and feel free to request guidance.
HYU is a Nextgen e-tourism company with a Registered Office at Talegaon Dabhade, Operations Team at Chennai, Back-end office at Delhi & Home Consultants all over India. We do not have any outlets/showrooms which is envisioned by experts as the future of Tourism industry.
We love answering your queries & doubts. If you need to contact us for any further queries feel free to email us at [email protected] We will do our best to win your heart!
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